There is a glitch in the billing with my Google Business Apps account. After my service being suspended when it was not supposed to be, I logged in and paid AGAIN.
Still, my apps were not available to me. I spoke with someone at The Ireland call center and they asked for screen shots to prove that I had paid. After sending those scrn shots, I was told that a specialist was assigned to it and would be in contact soon.
Nearly four days later nothing has happened and I STILL have not heard from them. I’ve called their call centers THREE times and EVERY time they tell me they cannot help me and that it was JUST sent off to a specialist. I run a business with my Google Business Apps and this is costing me time and MONEY.
Google is basically stealing from me. I have paid for a service and they are NOT supplying me with that service. Google apparently has gotten too big headed and believe that providing their OWN customer support is just not a high enough priority.
Google wants to make money and offer all these services but the moment there is a problem, they are impossible to get a hold of. they don’t want to be contacted and they don’t want to back their product up.
Are You Upset Or Frustrated At A Business?