Hello, I am a recent winner in a contest from Falken Tires. I was the second place winner. This is posted on their website and on their Facebook page. I just received my Sony products which included a Sony 60 3D tv and Sony Blu-Ray entertainment system. I just received these items as late as Monday Oct. 24th. Today, the Blu-Ray player is not getting any power and I tried all of the troubleshooting steps before calling customer service. When I called, I spoke to a agent named April. She informed me that my warranty is valid but started in March…the manufacture date!
I explained to her that I have no receipt of purchase since I won this in a contest and stated that I could provide that information, as well as when it was received. I also registered both products online already. She didn’t care, she said policy is if I don’t have a purchase receipt, warranty starts when the manufacture date was. I have NEVER heard of such a thing with ANY other company, especially since I can prove WHEN I won this and When I received it by mail. She suggested that I contact the company that I won this from to get a receipt….how ludicrous is that???? It is bad enough that I haven’t had this a week and it already isn’t working!!!!!
I almost wish I would not have won this!!! We were using a perfectly fine Samsung tv and was really hoping to win the first prize instead or even the 3rd place prize especially since I have to PAY to ship it to get it repaired….something else we have NEVER had to do since the item is suppose to be under warranty!!!! That should be part of the warranty!!! I am very, very, very disappointed in Sony! We had a problem with our Samsung a few years ago and we paid NOTHING…as well as our Bose and we paid NOTHING and we didn’t have to jump through hoops for great customer service.
I really want to speak to someone about all of this before posting to my blogs. I’ve never been so frustrated with a company in my life! This was suppose to be a happy occasion, winning a contest and all, not this!
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