I have been on the modification game with Chase since Jan 2010. On several occasions I supplied every document and they claimed it was either least or never received. I got so fed up with them that I recorded a phone conversation on my cell phone with a rep. I begged several agents if I could start sending in something to keep from getting too far behind and they said no cause it would interfere with mod process. Then finally after all this time I get a letter saying I’m not eligible for mod. Is there any real help out there or is this process a hoax? I am now out of work but getting unemployment and they will not use this as income.
Funny how they have me the runaround when I was working and giving all kinds of excuses regarding my documents. Chase really needs to be investigated. Interested in my recorded phone call with chase rep…
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I know what you mean. Initially I fedex’d the whole packet to Chase. 3 Weeks later they told me they didn’t receive the documents and they needed to be faxed. I refaxed items on 4 separate occasions, because “they never” got them. Then we got the preliminary approval for short-sale, with an accepted offer. The loan negotiator never did her job, claimed we never responded to the preliminary approval AND CLOSED THE FILE. However, we (me and my agent) have attempted contact many (and I mean at least 20 times combined over the past 8 weeks) and have received either a “mailbox full” or a no-reply to voicemail messages. I even emailed her and left messages for a “supervisor” which were never returned. I am FED UP WITH CHASE BANK! We will be taking all of our banking elsewhere. Their loss, since we did all of our banking with them.