Do not buy flowers from florist express. I ordered a premium bouquet for my wife that should have been pink and orange roses with yellow alstroemeria in a green bud vase. It arrived and consisted of white and pink daisies, red carnations, babies breath and four yellow roses in a clear glass vase. Two of the flower stems were broken upon delivery. All of the flowers and or colors are ones that my wife hates. The arrangement aside from having roses couldn’t be farther from what I ordered.
When I complained about the bouquet, I was told that they would give me a $20 gift certificate towards my next purchase. (like I would ever order from them again!) I then complained again and was told that they would take 20% off the purchase.
I wrote back and said that I ordered a product and it was not delivered correctly and I want it resent or my money back. I was told that the florist had to make some minor substitutions and that there is a clause at the point of purchase that claims that substitutions may occur and when you proceed with the order you are agreeing to the clause. What a ripoff. Again, don’t by flowers from florist express. If you do, get the cheapest thing they have because that is what they will send anyway.
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