Just got off the phone with Finish Line and not to happy with their customer service. Purchased items totaling approximately $63 and used an online coupon for 15%/$60 /with free shipping. This was a coupon used off the internet and when I opened this coupon it took me to Finish Lines web site. I ordered the product and put the coupon in it deducted the correct amount I submitted my credit card and when my order confirmation came to me in a email, I noticed that (1) there was not discount for the 15% (2) there was a shipping charge. I immediately called there customer service because now the items have shipped and asked them to explain why the change on the charges.
I spent 15 minutes on this with one person and then he transferred me randomly to another. As she attempted to apologize and tell me they do not honor any other coupons but the ones that they send to the customers I asked her how would I have known this was not your coupon since you honored it when I applied this coupon at check out, she kept repeating herself and I told her that this was fraud and that I would be returning this product a to a store and for them on their website to make this perfectly clear that no other coupons are accepted other than the ones Finish Line sends. They changed the billing amount after I approved this, 100% fraud.
Are You Upset Or Frustrated At A Business?