Problem with Eye Glasses at JC Pennys

I purchased new glasses at JC Pennys about 4 months ago. I started noticing slight scratches on the lenses. It started to get worse so I took my glasses back to the JC Penney Optical Dept. at the Canton Center Mall in Canton OH whre I purchased them. I was told that I had scratched the anti-glare coating on my lenses by using a cloth instead of a micro cloth. The last 3 pairs of glases I have purchased were at Wal-Mart and I’ve NEVER used anything but a cloth to clean my glasses with and I have NEVER had a single scratch on any of my glasses!

JC Pennys wanted to see my glases at the corporate office so they were sent in. I got the SAME response from them…..I SCRATCHED THE GLASSSES by using a cloth. They wanted me to pay for new lenses I said NO WAY. I told them to send my glasses back and forget it. I will never buy glasses from JC Penny again. I am going back to Wal-Mart like I should have done in the first place. Those two for one deals for JC Pennys are a scam. Their lenses are cheap and low grade and the ant-glare coating they use is the same.



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One Customer Complaint about “Problem with Eye Glasses at JC Pennys
  1. william says:

    5/18/14 Just picked up my wife’s glasses at the Vero Mall JC Penney’s Optical. We bought the glasses 3 months ago and one lens was scratched up. The red hair lady at the store blamed us. We only used what she sold us for cleaning them. My wife has had to wear glasses since age three and never takes them off during the day. I told the store lady that on the internet people say the anti glare is what scratches off. She said that she was never on the internet and did not care. I requested no anti glare put on the lenses, but she said it was going on any how. Bad customer service and junk glasses.

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