I have lived in SA. for 33years because of family commitments I have had to travel to uk and return via emirates twice recently.During my stay in uk i lost my SA. identity book and my credit card.On 22February ref. BLE1YZA1 I was to depart Heathrow.On trying to check in I was told I would not be allowed to travel and must rebook in UK. with a return ticket the flight controller seemed indifferent to my pleading I had my SA driving licence proof of residence and proof of purchase of ticket in Durban.
Eventually the emirates stewardess suggested I be allowed on the plane to Dubai but would not be issued with a boarding pass Dubai Durban. By this time I was a nervous wreck imagining being stranded in Dubai penniless.On arrival in Dubai I was greeted by a lovely courtious stewardess who issued me with a boarding pass ,and said she could not understand the problem.My bag was offloaded in Dubai and the stewardess said there was a 50/50 chance of getting it on the plane to Durban.I arrived Durban went through immigration no problem.My bag also arrived damaged with a wheel broken off.I must add apart from these unfortunate incidents service was excellent.
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