I have lived in SA. for 33years because of family commitments I have had to travel to uk and return via emirates twice recently.During my stay in uk i lost my SA. identity book and my credit card.On 22February ref. BLE1YZA1 I was to depart Heathrow.On trying to check in I was told I would not be allowed to travel and must rebook in UK. with a return ticket the flight controller seemed indifferent to my pleading I had my SA driving licence proof of residence and proof of purchase of ticket in Durban.
Eventually the emirates stewardess suggested I be allowed on the plane to Dubai but would not be issued with a boarding pass Dubai Durban. By this time I was a nervous wreck imagining being stranded in Dubai penniless.On arrival in Dubai I was greeted by a lovely courtious stewardess who issued me with a boarding pass ,and said she could not understand the problem.My bag was offloaded in Dubai and the stewardess said there was a 50/50 chance of getting it on the plane to Durban.I arrived Durban went through immigration no problem.My bag also arrived damaged with a wheel broken off.I must add apart from these unfortunate incidents service was excellent.
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I flew on Emirates flight 372 last night 4 March. On the flight to BKK I requested from 4 flight attendants for a wheelchair because I am disabled. When I got off the plane in BKK there was no chair and I asked the attendant on your airline where my wheel chair was and she told me they forgot to call for it. I had to walk a long distance in pain due to a spinal problem. I want to know how you are going to resolve this issue? My origianl flight left from DFW on 2 March and I arrived in BKK last night. I need help resolving this problem and I need to know what you can do for me because of this. I also asked for a different seat on flight 221 from Dubai to DFW on 11 March and they told me they do not have one.
I told them in the beginning that I have a spinal fusion problem and I must lean to the left and have my legs extended because of the rods in my neck and back but they assigned me an isle seat which is impossible for me to sit in for 15 hours from DUbai to DFW. If there is anyway I can get an upgrade either from BKK to Dubai or Dubai to DFW that would resolve my un happiness with your airline. Especially for the flight from Dubai to DFW.