Flight EK 978 and EK 217 Oct.28, 2011 both delayed 22 and 68 minutes respectively, many passengers including myself stranded.This airlines fails to get connecting passengers to planes when flights arrive late. Its staff need to learn first lessons in civility and hospitality,.I got sick running for miles across Dubai Airport!. Staff at counter very rude:. They ignored my dietary requests/. I showed my dr’s letter for medical assistance but their head steward disregarded the letter for any accomodation;. They broke my luggage’. Emirates Airlines packs the plan without regards to passenger needs:. It was my first flight with this airline”.
I never had problem like this with other airlines. I have contacted Emirates Cusomer service about my broken luggage and all problems with airline but instead of taking a report they have referred me to a no name email address which I have sent 2 emails. I read somewhere it takes them more than 6 months to respond! I sent an email to your Online Booking Query Department on 25 November 2011 and they forwarded my email to your office in Singapore. I also sent 2 reminders dated 27 & 29 November 2011. Up to now I have not received any reply from your Emirates Office in Singapore.
By not replying my email, Emirates is showing disrespect to me (a 68 year old senior citizen). Therefore, I can conclude that your service staff are negligent in carrying out their duties to seve the customers. By ignoring my email, Emirates gives me the impression that your staff have never been trained to respect and serve their customers. How can Emirates Airlines serve their customers well when they cannot even control the working attitude of their own staff. I hope to get a better response from you this time.
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