My family and I have always been an Emirates customer. As a matter of fact, just in the past 3 years, my family and friends have used Emirates over 25 times. Needless to say, I am very disappointed in the service that I received on Dec 19th . I had never expected Emirates to treat me like the way the manager did at the LAX airport. A Women was beyond rude and threatened me very bad and she was actually yelling at me beside talking very nicely like other air line’s employed.
The Problem was that I received another carrier bag (form some one to take with me) after I checked in my Luggages then I showed the carrier bag to the lady that I had to get my Lunch Ticket for Dubai and i asked her if this is fine to take in the air plane or not and she said if you already checked your luggages in it’s OK just take it. Finally I passed the gate and and one of the employees told me that you will not be charge for that but just let me check this in for you as a luggage because it’s a little bit bigger that carrier bag.
I fallowed her but when she was talking o me Very disrespect full and saying that you have to pay $175 for this or I don’t let you go with this flight.but at the end she charged me $50. they way she was talking to me in front of other passengers made me feel shame, no one had talked to me like that before her. I felt really sorry for Emirates at that point I’ve never expected Emirates to Hire someone like her.
Emirates is Spending Millions and Millions Dollar on advertising to get more and more customer but it will loose it’s customer by having this kind of managers or employees.
I heard that even if I write a complain latter to Emirates they will not care about your complain and they will continue what they are doing.
But I really appreciate it if you take this series and think about her position in your company, because even if she don’t treat other please like that anymore, at least Emirates will loose 20 to 30 of it’s customer because if i go back to U.S.A next month and see her still working in her position I will think that you did not even read my Email and you won’t care about it.
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