I have a sears service agreement for most of my appliances, refrigerator, stove, dishwasher, washer and dryer. I pay 400.00 a year for the worst service ever. My refrigerator was not working, getting hot, I called sears and they advise me it would be a week before they could make an appointment. Not wanting to loose hundred of dollars in food I asked them to get real that we need service now not in a week. Their advice was to buy dry ice. That would be ok for 24hours but not a week.
It would cost me 200 dollars in dry ice because sears can’t come out. Sears sucks…save your money and don’t buy any appliances at sears and say no to extended service agreements. Dish washer is under warranty, broke on october, is now december and is still broke. two parts have been replaced and currently waiting for two more to arrive for the tech to try to fix it one more time. Tech was unprofessional and became violent with wife, called complained, but the only thing they do is send a different tech. I requested a replacement of appliance because customer service told me it was my right for 3 repairs in 3 months.
I called back for a follow up on my replacement and I have been told that my case for replament expired yesterday and now I am under a new provission under my warranty that is 4 repairs with parts in one year for a free replacement. I hope my experience with sears help someone.
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