When i first called to get information as a new customer to “dish” I told the man that signed me up that i was only changing to “dish” because Direct TV was coming up on contract negotiations and they maybe loosing channels like “AMC” and a few others that were Vital to me to have.
I am a sound editor and NEED to be able to watch the programs that I work on for business reasons. The man on the phone assured me that “dish” had NO issues and NO contractual problems and that I would NOT have any problems with loosing that network “thru out the duration of my new contract”.
With that verbal contract made I then agreed to sign up with “dish”. I noticed that a few months after signing up with dish that dish was now cancelling their contract with AMC as well.
When I called to explain that the only reason I had dropped Direct TV after 10 years of service was because I was given a Verbal Contract (which are just as legally binding as the written contract that i have signed with dish) the Dish representitive replied that “that individual is no longer with the company”.
I am not surprised he is NO longer with the company so i asked if they could pull our recorded conversation so they could hear that they are comiting fraud by NOT holding up their end of the verbal contract. Dish says they delete those recordings and they are NOT available.
It is completely unethical and still considered illegal to ignore a verbally binding contract as your company has done. I could NOT be more disapointed with the levels of service your company has (sort of )provided these past few months since becoming a customer.
I notice your company policy seems to say 100% customer satisfaction, but that must be a false advertisement as well, because each time i have talked with a “dish” employe I have felt more and more lied to. I have already submitted a formal letter about your company to “Consumer Affairs” and noticed that I am NOT the only person that your company has lured into a contract with false lies and broken verbal contracts.
I also plan on filing a formal complaint with the BBB along with the other 33,000 plus complaints already against your company. If your company doesnt want to be heading towards a Class Action Lawsuit I suggest that the blatant broken verbal contracts and fraudulant representation of your company to new customers stops.
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