I have never ever ever had such a bad shopping experience. I am actually in shock and cannot believe how bad Dino Direct customer service is. They LIE, change their minds, change their own policies, and you cannot get a straight word out of them. If I had to list all the trouble I have had with them it would take hours to type. I waited over two months for an order. After the 2 months I was told the items were out of stock and I could change for other products, get Dino Points, a refund or a gift card.
I said fine, I’ll have a refund. They replied saying that I now have a gift card. I replied saying “no I asked for the refund”. They replied “thanks very much, we have sent your gift card” I have sent emails after emails after emails asking why can’t they read!!?? They offered me a refund, I accepted and they keep on saying no, you can have a gift card. It is like they are all dumb, or can’t read, or are just big scammers.
The products I have received from them, are all faulty, or falsly advertised, wrong power plugs even though they stated otherwise, and very poor quality products. It is all a big scam. They get you to order. Then months latter say its out of stock. Then make you take a gift card. But you cannot use the gift card unless it is the exact amount, so you loose money, cause you cannot find anything for the same amount and cxannot add money to it. Plus they expire quickly.
Plus I paid $50 extra for express postage, it took a month to get here (not the 5 days as stated) and I was told by Dino that it was sent by normal post for it is easier to get through customs. But they would not refund my postage. So I paid for exspress postage to receive normal postage. I have asked to speak to Dino’s big boss, but no one will reply to me. They are the most horrible people I have ever dealt with, and after 3 months, I am still trying to get back refunds on out of stock items, that I neve even received!
If you are thinking of shopping at Dino Direct, shoot yourself in the foot, it is less painful!!!
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