Jcpenney Complaint: Hope You Mean It

May 7, 2013

I've shopped at Penney's for over 30 years, and spent thousands of my hard-earned dollars in your store in Plattsburgh, NY. When your powers that be decided to change everything from read more...

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Jcpenney Complaint: Advertising

Everytime I receive a glossy book advertising your goods, I get mad. I sometimes get two of these a week! This type of advertising is very, very, expensive. Plese stop! Ever since read more...

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Jcpenney Complaint: St. John’s Bay and Towncraft

This past winter, I went to the JC Penney store at the Southdale Shopping Center in Edina, Minnesota. I could NOT find any St. John's Bay mock turtlenecks or crew-neck sweatshirts read more...

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Jcpenney Complaint: No refund

I returned furniture after contacting JCPenney they checked in the item on April 23. I was told my refund would be returned to my credit card in 2 or 3 days. They say American Express read more...

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Jcpenney Complaint: TOO much to Ellen Degeneres

I am so upset with J.C,Penny's. They stopped giving to their customers.Then they give everything to Ellen Degeneres. to give to every one in her audience .They have given thousands read more...

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Jcpenney Complaint: Your customer service people are deaf to customer’s requests

I have called JCP customer service people numerous times to change my address - AFTER CHANGING IT ON-LINE adout 6 times and, guess what?????? After 3 months it is still not changed read more...

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Jcpenney Complaint: Rudeness

I was shopping in the jewelry department. I asked the sales woman who was talking to two other employees if someone could help me. The older woman came over and I told her I wanted read more...

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Jcpenney Complaint: Merchandise

Please bring back the old jc penny all departments always bought all housewares yhere it has become horrible Very few places to buy country quilts you always had a great selection read more...

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Jcpenney Complaint: Slashed credit

Got a letter last month from JCP saying they were slashing my credit to "$100" (after two years of having this account, and being upgraded unsolicited to gold) "after careful analysis read more...

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Jcpenney Complaint: JCP.com STINKS

Ordered 6 new towels and wash cloths, received a call merchandise was in, upon arrival to pick it up, I was given 12 washcloths and no towels, the rest backordered, when they looked read more...

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Jcpenney Complaint: Not backing up the warranty that you sell

I purchased a sectional sofa on my account last year (approx Feb or March, 2012) for my daughter. At the time we were told that we should take a warranty on the set, which was $ 180.00. read more...

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Jcpenney Complaint: Warranty Problems

I purchased a sectional sofa on my account last year (approx Feb or March, 2012) for my daughter. At the time we were told that we should take a warranty on the set, which was $ 180.00. read more...

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Jcpenney Complaint: The decline of JCPenney

I've hd a J C Penney account for many years. Today I had a bad experience. JC Penney has changed for the worst. I had a ten dollar certificate sent to me. I manged to find one item. read more...

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Jcpenney Complaint: Not so fair and square

Their slogan is "fair and square" but it is far from that. During Christmas I bought a shirt at JCP and on the tag it said $12. But as I get home and remove the tag underneath the sticker read more...

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Jcpenney Complaint: Disapointed in service by JCP Mgmt

April 13, 2013

I am very disapointed in the JCPenney's company, you are changing you stores to be for the young and skinny people. You don't have anything that is for the middle or older people. You read more...

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Jcpenney Customer Complaint: Customer service at store is terrible

To whom it may concern, I was shopping earlier today at your Polaris jcpenney. I always shop there and have always enjoyed all of my purchases. I buy all of my sons clothes there my read more...

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Jcpenney Late Fee Complaint: late fee undeserved

never receive previous billing for a$3.19 cent item and the they had the uunmig tagating gall to charge $100 late fee!!! If every one gets this undservred fee ,---think how much money read more...

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Jcpenney Store Complaint: Rude employee customer service

I was at the Jcpenny store (4/12/13) in Aberdeen SD at around 7pm this evening shopping with a male friend who wanted to buy some hello kitty shoes for his niece that he saw in the read more...

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Jcpenney Lingerie Complaint: bras for womens clothing

April 12, 2013

I tried on a underscore 48 ddd in your Brandon, Florida store today. I usually buy my bras from JcPenneys because of how much I save on the bra. This time the bra was tight and when read more...

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Jcpenney Complaint: Cindy Crawford 400 count sheets

I bought a Queen size 400 count sheet set and I've had it less than one year and the sheet have worn areas all over then. The pillow cases are tearing apart at the seams and the read more...

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Jcpenney Sales Complaint: No signage for sales advertisements

On April 12, 2013 I was shopping at Westmoreland Mall, Greensburg, PA. On the spur of the moment I decided to look around Jcpenny's. Upon entering the shoe department I noticed signs read more...

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JCPenney’s Executive Complaint: Deceptive Pricing at the Mall

Congratulations, Penneys. Your plan worked. I was shopping for earrings today at the Penneys in Century III Mall, West Mifflin, and saw a sign that said in big letters "$10." At the read more...

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Jcpenney Employee Complaint: horrible place to work

April 11, 2013

Emporia ks .The management is a joke all the boss just sit on their butt all day or walk around acting like their doing something when their really just talking. They tell us at work read more...

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Jcpenney Complaint: Penney’s Has Turned Into a High Priced Walmart

April 5, 2013

When they trashed the clothing and shoe department I thought, oh well there is always the hair salon and household goods. Guess what? They are busy trashing it. I have been a loyal read more...

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Jcpenney Complaint: no assistance from customer service

I went to the JC Penney store in Evansville, Indiana which is located at Eastland Mall. I went on Thursday, April 4, 2013 at approximately 3:15pm. My goal was to go to the men's department read more...

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Jcpenney Complaint: Harsh and unreasonable firing of long time employee

April 4, 2013

December 2012 button promotion. I used a button certificate that was 5.00$ YES $5.00 I was fired. In almost 7 years of employment I had never been written up or talked to or warned read more...

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Jcpenney Complaint: Employee misconduct to report at store

I am a semi regular customer at the JC Penney store in Rome, New York. What I witnessed a male employee doing to 2 female employees in front of customers was appalling! On Monday April read more...

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Jcpenney Complaint: late fees when not late, minimum pmt due with fees

This complaint dates back to 12/2012 when I emailed jcpennyI disgust my dec pmt error from my bank. It was 1day late and tacked on a fee. The next bill minimum pmt due was ontop on read more...

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JCPenney Bed Complaint: Bed Delivery turned into a disaster

April 3, 2013

The "Spencer" queen size bed was delivered by a company called Excel in Ral. NC. Bed was ordered in store at JC Penny in Ral. NC. The bed was put together by the delivery company, midway read more...

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Jcpenney Clothes Complaint: Great jeans gone bad

I have always purchased my Levi jeans from JCPenney. Until now that is! I have always considered JCP Levi jeans "seconds" because they are never sewn perfectly;especially down the read more...

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How To File A Complaint With Jcpenney


Make your complaint to Jcpenney in 2013! The previous Jcpenney complaints, problems, and customer reviews filed online. Need the official Jcpenney complaints number, email address, or contact dept info? File Jcpenney complaints online using the official complaint office today. You can also browse recent Jcpenney reviews by customers by reading below. Approved by .