Never in my professional life have I experienced such a low level of professionalism and customer service than that shown by your staff at 11:00am on Feb 23. I arrived and rented a midsized car at a ridiculous rate of 160.00 for ONE DAY. The money was not the issue. Once rented the rep asked me to walk over the door and someone would direct me to my car. I did just that but there was no one to be found.
I returned to the counter where an older woman with glasses brushed me off and said “go outside and find someone in a orange vest” I stated that I did look but no one was present. She then stated to “walk around the back of the building” WHAT??? Is this some third world mentality? It was 24 degrees out and I am being ask to go hunt down one of her fellow workers so that I can beg someone to help me get my car I just paid 160.00 for.
Why coudln’t she use the radio she had next to her and call for someone? the answer is..SHE COULD HAVE. Pure lazy and disregard for the customer. The attendent I finaly found said to go and pick any car in the line and take it, the “keys are in it” SO…I began to look for keys.. FOR 10 MINUTES in the 24 degree weather. I finally found the attendant and ask for assistants. He looked in the car and surprise..NO KEYS! so he said “just take another” The lack of customer service that your company shows is appalling!
I will be returning to Denver 5 more times over the next 4 months and I will NEVER rent from your company again! I have status at National and Hertz and Thrifty was the only cars available due to demand. This was a chance for you as a company to gain a new LOYAL customer and you failed. Obviously there are no superiors that manage this location that feel customer service is important because it shows all the way down to everyone I dealt with. You should be ashamed at how your company is being run at the Denver office.
Clearly, the focus is on sticking me and my colleges for high rates and completely disregarding any type of customer service. NEVER AGAIN!
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