Just had the worst experience ever at a Dennys. Waitress very rude and did not get order right. Tried to blame it on us to the manager. Said already put order in and could not change 3 orders of french toast to french toast meal (had added each side as al la cart). Meals oredered with toast did not receive toast until meal completely eaten, did not receive grits or hash browns on 3 meals until half of what was brought out was eaten. Six people had water, one had coffee and one dr pepper. When asked for refills, waitress brought out 1 glass of water and the cup of coffee. When other 5 asked for water waitress said ” I haven’t even waited on that table yet! Will get you a pitcher of water to keep on table, just don’t make a mess”..ages at table ranged from 15 to 66 years of age. What an insult to injury. Daughter had to go up to cash register to finally get the toast. When waitress brought 2 of tickets to table, told manager was still trying to figure out the wrong orders on third ticket (1 1/2 hrs. after order taken), then proceeded outside to “smoke”. At least 10 more minutes of waiting. the waitress came back inside and ask if we needed anything. When reminded waiting for 3rd ticket, she went to register and rang up a receipt and gave a $6.00 coupon to be used later because couldnot figure out how to “fix ” what she had put in. Yes, it was a very busy night after Friday night HS football, but no excuse for rudeness or bad service. The waitress made excuses to the whole section we sat in that she was in charge of. Would leave in middle of taking orders because she would remember what she was suppose to already have done! Our table of 8 would not even had gotten silverware if it had not been for another waitress seeing our needs when food brought out! Manager was not seen in the 2 hours we were in Denneys except for when waitress brought her to table to see if order could be corrected after waitress put it in, useless!!!! The Denneys I’m complaining on in on East Dixon Blvd., Shelby, N.C. which my family has been going to since it has been open. Will probably try The Waffle House from now on.
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