Hi Team, Would like to further add on to the complaint # – 103011-53 wherein the laptop delivered had an issue with the display. The problem was a black mole sized darkness was seen which at the outlet could not be observed since no OS was installed. However on installation of OS, the black dark patch was visible legibily fading out the screen & now in 3 working days the size of the darkness has increased to almost a finger size.
The dealer who recieved the initial complaint did check on the same & is now telling that its a physical tamper on the display screen which is very very hard to digest. The mental pressure & agony that is being given by a new laptop & of a famed company is so stressful & unaccepatable. Would like to let you know that there can be 3 things about it – either complete change of laptop OR change of display screen OR refund back the entire amount.
If the decision is not among the above the 3 options the let me specify myself that it would be taken legally to the consumer court which might taint your reputation on a wide scale…
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- sony laptop with bad display