My complaint is about damage caused to my home during installation of my cable service. I contracted with Comcast to install cable service. After a a month of runarounds, the cable was inadequately installed. This resulted in water damage to my master bedroom ceiling. I have spent over 5 months and more than 30 hours trying to get in touch with someone who could help me to settle this claim. A rep from Comcast came to my house and agreed that the damage was the result of the installation, but wouldn’t help me because they had hired a subcontractor to do the work.
The subcontractor wouldn’t settle the case, so I tried multiple times to get back in touch with Comcast. Every time I called customer service, I was told that a supervisor would get back to me within 72 hours. They never did.
FINALLY, Comcast’s Insurer, Liberety Mutual, hired an independent appraiser, PDA, to come to my house and review the damage. The independent appraiser agreed that the damage was the result of the installation. Although Liberty Mutual and Comcast agree that the damage was the caused by the installation and that the installer is being unreasonable, they will not settle my claim. They say I must settle with their subcontractor, FTS.
I never contracted with FTS and feel that Comcast should settle my claim and then collect from their subcontractor. Now I have to take them to small claims court to get satisfaction.
THIS IS TERRIBLE CUSTOMER SERVICE!!!!
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- bad cable installers