The pharmacy failed to follow doctors prescription directions. Prescription stated clearly to fill “DAW”, (dispense as written). Pharmacy filled with an alternate drug and then proceeded to lie when questioned about it. Pharmacy stated that the original drug was discontinued, then when confronted they produced the drug that was originally prescribed, but only dispensed 23 pills, insisting the drug was discontinued and that was all they had. I went to Walgreens and they stated that they have the drug and it is NOT discontinued, a fact that was also verified by the doctor writing the prescription. I fail to understand why and on what authorization a pharmacy has the right to disregard a doctor’s prescription and then lie about it to a customer. then to add insult to injury charge full price for a partially filled order. I will be had pressed to continue to use CVS for any reason in the future. And please don’t confuse me with some one time single purpose user, I have purchased many products from your store’s and have never had a problem, however the actions of your pharmacy can not be excused and I find myself very reluctant to return for any reason, there are just to many other pharmacy’s in the area to have to put up with this kind of incompetence.
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