I live in middletown ohio, am visiting my son in houston texas. I sign up with your company for email rewards points and use my i phone for emails, I went to make a purchase today in (7214 FM 1960 E. Humble Texas register 11 tran# 4368 cashier 0404352 store # 7416) and pulled up my 25% off coupon to use becasue it expires today and she she wouldn’t allow me to use it because it wasnt in hard copy form but yet you send me coupons that I can use for online purcashes and it isnt hard copy, its electronic.
In todays electronic world I thought this was poor customer service. You can send me stuff electronicaly but I cant use them back in your store electonically, isnt this biased? You can do it, but I cant.. What is even worse is that I use my i phone’s key ring downloded electronic icon and pulled up my customer key card and it was scanned at the register. This wasnt a hard copy key ring, it had been scanned and down loaded on a software on my phone. Even the cashier was matter of fact. She would speak becasue she had to but nothing more. I work in a retail business and understand trying to keep my customers happy so that we keep there return buisness. The market is flooded with pharmacy’s at every corner, and I also work for a hospital which has there own pharmacy on campus and with me being a long standing and loyal customer that your company could do better than this. I will think twice about where my loyalty’s are in your company. Debbie Henry
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