I’m a 24 year old female battling a brain tumor and recently had my 12th surgery on a Friday! I was released from the hospital with a prescription! I had a broken jaw with my mouth wired shut from getting a biopsy threw the inside of my mouth! And in order to do this they drilled my left jaw in half! I was weak tired and fatigued! I was always a Walgreens customer but had to switch because i had express scripts! From the beginning CVS has treated me horribly! I don’t know if its because of my age but they always give me hassle and embarrassement and torture to get my pain medication filled! I’ve never once abused or got early refills on my medication, these are things I searched to try and understand why they gave me such grief! I read maybe it was due to my age! But the day after my brutal surgery with a clear broken jaw and swollen head cvs would read my 10mg Percocet prescription and say immediately they didn’t have it when they didn’t even look! Others said I couldn’t fill medication there cause I’ve never been there before! So question how do they get new customers!! There always has to be a first time, even if it might be pain meds!They wouldn’t even look me up in the system! I drove to 5 different CVS at first hearing there own versions of reasons why they would give me medication, some I knew we’re lies because I’ve gotten my medicine filled there before! One said since it was Percocet my dr would of given me a second medicine that reacts with the Percocet and battling a brain tumor for 2 years I know that was not true! Another cvs said they don’t give that dosage out and I knew that was a lie cause one other time I got my medicine there! The main reason this was all happening was because my CVS that knows me was just out for the first time ever! So it sent me on a 5 hour man search after just getting out of surgery the day before! I even went to a CVS the next town over and they said since they weren’t the city in which I lived they couldn’t fill my meds which is another lie because CVS having 4,100 locations supposedly you can fill your medicine anywhere! And also I’ve filled my medicine once in the city my parents lived and in a city 100 miles away where i got treatment! Im extremely aggravated and insulted how CVS is treating! I wish I could go back to Walgreens! Just because I’m 24 doesn’t make me a drug addict! My dr closely monitors me and most of the time I refill my medicine weeks past the refill date! If I was an addict wouldn’t I be there the day of! I know pharmacist have to be good judges of characters but what was sad was I had a wired mouth broken jaw face severely swollen and I’m battling cancer but none would even look me up they just instantly turned me away when they saw the medicine I was on! I didn’t realize people after surgery shouldn’t be allowed to get their medicine! I drove to over 12 CVS by the end of the day in a weak condition and the treatment was horrible until finally one CVS pharmacist was the sweetest woman ever and saved my life! She looked me up and filled my medicine in 10 minutes and asked for the first time how was I doing! I broke down and cried! In relief! I never knew pharmacist could be so cruel! I’ve had issues before with them but never like what I went through today! I get I’m not old but isn’t it bad as well that as a 24 year old i have to battle this illness! Again I’ve never given question that I was abusing my meds and second for 2 years I’ve never gone up on dosage which most patients do due to tolerances! I feel battling these surgeries and illnesses I deserve to be pain free and be treated with better dignity! It’s not like I walked in and was a young girl that “looked healthy or like an addict like most Pharmacist try and look for or look at my history and see signs of abuse” but no I physically was showing all the signs of just having major surgery! I’m waiting for the day to go back to Walgreens! CVS is sad and stereotyping! I know I’ll hear some response like Pharmacist have to do their job when it comes to pain meds but they didn’t do it correctly at all didn’t try calling the hospital or lookin me up or realizing I need my medicine just by looking at me! They just turned me way one after the other in a cruel judgmental fashion! The excuses is what really got to me because pharmacies that previously helped me changed their policy all of a sudden common yeah right! Every other cvs is allowed to give 10mg out and now ur not!? And
Than the CVS that made the lie of you can only fill your medicine in the city in which you live?? What happend if someone got hit by a car on vacation and got pain meds?! is CVS gonna turn them away!? Noooo! Lastly after 2 years on and off this medicine the Pharmacist said a doctor would always give you a counter acting medicine with Percocet and until i got that Medicine which they wouldnt even tell me the name of, That’s was bull! Percocet 10 mg isn’t even near the strongest dose of medicine and my drs have been appalled when they heard this story an told me to immediately complain! I’m scared in 4 weeks will I get the same treatment when I start radiation! Im realizing looking sick doesn’t help me what about the day I’m not will they turn me away more if I look “healthy”! I cant keep stressing and fighting with CVS about the medicine! I hope this complaint gets me somewhere! And look on my file and clearly see no signs of abuse! Yes I’m on pain medicine but I NEED it to have some quality of life! And I deserve it! I live in Boca Raton, Fl! Yes Florida supposedly is drug addiction capital I’ve read but the laws should be no different! And Deerfield beach fl shouldn’t lie to their customers about not being able to fill Boca Raton scripts! I’m done now! Hopefully this can be resolved and I don’t have to keep battling CVS or ever have to drive to 12 locations over 5 hours in severe conditions again! If the CVS that finally filled my Scripts would of denied me I would of had not one CVS left to go to in Boca and plus it was Saturday at 7 pm and it was magically a 24 hour pharmacy!! And as Deerfield beach CVS said its not like I could of gone to another one in a diff city(lie)!!!! So that would of meant i would have been sent home to suffer and no one woth this amount of pain should ever have to! I can finally get some sleep and not worry about being in brutal agony and pain!
Heather
A very disappointed customer
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First of all I’m not familiar with Florida but many districts in CVS DO have a policy of not accepting narcotic prescriptions from outside their immediate area. And many have a policy of not telling you on the phone whether there are narcotics in stock, or they will simply tell you they don’t have it. And the fact that its a Saturday makes them especially suspicious as the doctors offices are closed and its impossible to verify. Multiple CVS stores in Florida and other pharmacies in Florida and elsewhere actually have been barred by the DEA and police from dispensing certain meds there are pharmacies that have been shut down for dispensing too many narcotics. There is also a legal limit on how much each store is allowed to receive, how much each distributor is allowed to send out and how much each manufactuer is allowed to produce. The policies on filling prescriptions not from the local area would only apply to narcotics especially pain medicines not to all things. I know many Walgreens also have stopped accepting new people who only have narcotic prescriptions, many Walgreens around here have been turning people away with narcs.