This complaint is concerning store #3592 located on Avalon Dr. in Salisbury, N.C. 28146. My husband is on a daily medication of Levothyroxine-his d0sage since 8-15-2012 is 125 MCG. I received a call from CVS about an auto-fill on his medication and didn’t immediately pick it up because I knew his script was not ready to run out. He had to be put on antibiotics and when I went to pick it up they gave me his Levothyroxine also. When I got home I realized the dosage was wrong-it was filled at 75 MCG, not the correct dosage of 125 which he had been switched to in August. The pharmacist was Charles Boakye-Agyemang and apparently never checked the bottle to see if it was corectly filled. I called that evening and spoke to a pharmacy tech and she said there was no new prescription for 125 MCG on file and I would have to go to his doctor and get a new script. By then of course I was hot. I didn’t get her name but she is not as at fault as the pharmacist. I went in the next day with all of the bottles (all which had been filled by Charles) and he looked it up and after a few minutes and no apology he told me to go the the person at the register and she would give me a refund. I told him it was absolutely his fault for not checking the dosage and he never admitted to his error. After I left there I went directly to Walgreens and switched all of our scripts to their pharmacy. Wouldn’t you know, Mr. Agyemang called that evening and admitted his error and asked what he could do to get our business back. I said it was a done deal and told him good bye. I feel if this pharmacist can’t take 5 seconds to see if the script is correct then I don’t want my or my husband’s welfare in his hands. Since then I’ve heard horror stories from other people about his lax attitude. One was even from a doctor so I know he wasn’t lying. Please take action with this pharmacist-I don’t want him to lose his job-he just needs to do his job correctly before he really hurts or kills some one. I’m glad I caught this since my husband has had a brain aneurysm and would never had caught it.
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