i call to order the dsl internet and the customer service tells me that they dont have it for my area anymore , and that they have the uverse. so i went through all the motions of placing an order to get it because i had a laptop computer.i paid $100 to get a modem they said thati will get a reward card for $100 after the activation, it will be shipped to me on monday march 12,2012..i got the equipment on that day hooked it up after 8pm and low and behold no service.
on tuesday morning i call tech support at 9:35am and they tried to run tests and it still didnt work so i set up an appointment for the service tech to come to my home on wednesday from 8am – 12pm and no one ever showed up and i was home all day…i called att tech again at 7:30pm to see what happened and they said that my appointment for service had been canceled and did not know why it had been canceled .
so im talking to the guy sergio about my modem and he asks me questions about it and then he tells me that i had the wrong modem sent to me and that it is not wireless (for my laptop) and that the new modems that are wireless are out of stock and wont be in stock until april 2, 2012 and they cost $25 and i told him that i was not paying $25 for a modem and i had paid $100 already so he then tell me to go to bestbuy, radio shack or walmart to get a modem fror cheap so that i wont have to have them ship the new one to me..he said that i can hook it up to this modem that i already have…meanwhile i am as sooooo pisssed i should’ve went with INSIGHT
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