Burger King you got to do better!! I had to do this because it makes me mad when come to spend my hard earned money and you have such terrible service not once but twice.
My first bad experience, my order was wrong and on top of that,cold!The drive-thru attendant told me that they ran out of onion ring sauce. When I got to the light after leaving Burger King I turned around to return the food inside.I asked for the manager to get a refund, he gave me my refund and asked what was wrong.
I advised him that the food was cold and the order was wrong and plus you ran out of onion ring sauce. The manager said to me that they did not run out, they had plenty. So the drive-thru attendent lied just because she didn’t want to get me the sauce. Who does that??
My last experience that made me send this email, the customer service was the worst ever. I’ve never been thru a drive thru where the the only thing the attendent says to you is “your total is…” No hello, how are you. I asked for barbaque sauce, she said noting, just passed it too me. She never said thank you, have a good night, nothing.
Also not to mention when I approched the window they were changing money, or changing the drawers, which was not a problem because I understand that has to be done but not once did she say sorry for the wait.
Nor did she come and knowledge me waiting for close to 5 mins. How do you give someone a job dealing with customers when they have no customer service experience? I’m not having it my way at Burger King!!
Burger King on Ironbridge Rd.Richmond,VA 23237
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