On 22 Jan 2012 somtime after 11 pm I asked for a one and only refill of coffee after purchasing a soft drink and mcdouble hamburger. I was present before he came in for his shift, so he had no knowledge of my previous transactions (I’m assuming these are on camera). I would like to know what is your policy/precedure on customers time limits per visits. I sit in an area on the side of the dining hall, I am appropriatley, dressed never cause any disturbance.
Being that the McDonalds close to us is directly across the street, we frequent the restaurant. Almost every day, we experience subpar service were the store is understaffed, the customer service provided is extremely poor, and the orders are constantly incorrect. Today, I stopped to grab breakfast for me and a few technicians. As I bit into my sausage egg and cheese McMuffin, I immediately had a distinct taste in my mouth. Upon further inspection of the sandwich, I noticed that the egg was brown and green.
Livid, I called the location to complain and was told by a supervisor (who would not provide a name) that this was normal..!! I would like to be contacted immediately regarding this issue. I’m not looking for a cash settlement or anything of that nature but if this is the “normal” for the food that is served at this establishment, the restaurant should be CLOSED.
It is my desire to adhere to any policy and procedure that you may have in terms of a customers time limit in the McDonalds facility. There is something deceptive about this man and one would do well to make an inquiry as there is no reason for him to hassle me. Your attention to this matter is greatly appreciated.
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