As of september 2011 i have canceled my t mobile contract using email@example.com. The reasons for this outcome could be summed up in one word, but i think its more appropriate to give some details. Flat out T mobile insulted me several times and ill type how below because i hope others will avoid this company as a provider.
I had two lines on my account, one was my cell phone & the other was my internet connection, beware mt4g internet not unlimited. Overall the phone service was ok even with the excessive static in spots however the internet coverage was terribad.
As many can verify im a reasonable guy, i wasn’t expecting anything from t mobile besides good service for the good payments on my account. Anyway i tried to get options from the customer service rep so i didn’t have to cancel, and so here are the highlights…
First it was suggested after reviewing my internet usage, that i pay for a higher plan to add only another week of fast connection (and still have two slow weeks a month) uh, no ty. I still used the email address.
Second, i was told that i could buy some kind of home device to slit time with my wireless connection..so for the cost of this home device & extra $20 service fee i would receive the exact same slow service i had before. (lol@urideas) So After i made it clear this doesn’t help me, now come the insults.
I was told by this agent (robert) the fact that i had a slow connection didnt stop me from using the internet, as in why am i complaining if im still signing in? Again I say, beware mt4g internet not unlimited!
I ask is a joke? uhhh how about because im still required to pay for the service anyway! plus its a big difference between enjoy it & deal with it. Still more insults, i was next told that a connection card isn’t meant to be my main source of internet service (no joke) well im not buying both a desktop & laptop, plus pay 2 monthly connection fees!
Last before i hung up i was told (appreciate the honesty) that the equipment on tmobile towers are not fully operational. So tmobile i ask if my car wasn’t fully operational and i couldn’t get to a store to pay my bill, are we even?
If you need to use it, then try firstname.lastname@example.org. Otherwise I suggest you avoid this company people and enjoy life more…Scott B