I applied for a contract with Vodacom in one of the Vodacom outlet shop in Pretoria. The name of the shop is Chatz Cellular. On the 6th of February I received an SMS saying that the Application was approved ,I went to the shop and signed the contract and received the Cell Phone ,Laptop and a modem .An hour 30 minutes i received the call from the lady called Nthabi who was helping me saying that Vodacom had a problem with updating the new contract as the results I will have to return everything until the situation is sorted, I told her I cant.
I got home and read the contract ,the following day I requested they sent me an e mail explaining the problem, the 14th February I got an e mail saying that my contract was declined and I have to return all the devices’ i refused to return all the device because I signed the contract and it stipulated that I will be LIABLE for any loss whatsoever’s, I am failing to under stand the reason why the contract was declined and I don’t have anything documented, Chatz Cellular want everything to be verbal, whereas I want everything documented.
I needed to get a letter from Vodacom stipulating that my contract was declined and they were failing to help me with that ,all they want is for me to bring the devices back. I just wonder if this is a treatment you give your customers ,nobody in Vodacom Midrand Call Centre could actually help me ,I was put from one department to the other. I had to go through Absa bank fraud department to get help. I went through hell and stress ,I went to the Police Station in Pretorius and Bosman street around 7PM after work to do an avidavit.
If I was not working for Absa bank I couldn’t have been helped ,David at Absa fraud department had to call Pule Mokoena at Vodacom fraud forensic department for this to be sorted .Is this what I had to go through for me to be your customer. The consultant in the shop sent me an e mail apologising.
His email was in a format that is considered shouting in accordance with email etiquette I need an official letter from Vodacom and your store apologising for the inconvenience caused, having mentioned the above trouble that I went through I would like you to consider compensation in this regard.
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