My wife and I have been with T-Mobile for about nine (9) years. Up til now I had no conplaints, however, in thde last two weeks the Loyality department called us wanting us to renew our contract. We knew that our contract was up and had been up for some time, we just never got around to renewing it. We decided to look around to see if we could get a better deal, and in fact we were going to get a better deal with a competor company. When I contacted T-Mobile to try to get an even better deal with them, they then informed me that our contract wasn’t up. We argued about it for a while than I was told to file a complaint.
What has happened is someone has changed out contract dates without our premission. We got our cell phones at the same time and our contract dates were the same, now I have been told my wife’s will end on Jan. 2013 and mine will end on Aug 2012. How can that be when we purchased them and made the contract at the same time. We have had representitives call us many different time and want us to renew our contracts, but we did not because we were looking for a better deal.
Last summer I received notice from T-Mobile that they were canceling my account because one of my phones was on roam too much (so they were losing money because they don’t charge roaming fees). They then turned my other phone off but not the one that was on roam! It is now January and they still owe me $445 and every time I call I get a HUGE runaround. I get disconnected, transferred or I get someone who I can’t understand. I complained to one gentleman about the poor service and was told that they don’t get a great JD Power rating because of bad service!
I have since gone to Boost Mobile and couldn’t be happier! My advice to anyone looking for cell service? AVOID T-Mobile AT ALL COSTS!!! What I want is simply this; our contracts to be ended and let us decide if we want to renew our contracts with T-Mobile or not. It appears to me there are people working for you that is making discissions for the customers without premission.
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