My wife and I have been with T-Mobile for about nine (9) years. Up til now I had no conplaints, however, in thde last two weeks the Loyality department called us wanting us to renew our contract. We knew that our contract was up and had been up for some time, we just never got around to renewing it. We decided to look around to see if we could get a better deal, and in fact we were going to get a better deal with a competor company. When I contacted T-Mobile to try to get an even better deal with them, they then informed me that our contract wasn’t up. We argued about it for a while than I was told to file a complaint.
What has happened is someone has changed out contract dates without our premission. We got our cell phones at the same time and our contract dates were the same, now I have been told my wife’s will end on Jan. 2013 and mine will end on Aug 2012. How can that be when we purchased them and made the contract at the same time. We have had representitives call us many different time and want us to renew our contracts, but we did not because we were looking for a better deal.
Last summer I received notice from T-Mobile that they were canceling my account because one of my phones was on roam too much (so they were losing money because they don’t charge roaming fees). They then turned my other phone off but not the one that was on roam! It is now January and they still owe me $445 and every time I call I get a HUGE runaround. I get disconnected, transferred or I get someone who I can’t understand. I complained to one gentleman about the poor service and was told that they don’t get a great JD Power rating because of bad service!
I have since gone to Boost Mobile and couldn’t be happier! My advice to anyone looking for cell service? AVOID T-Mobile AT ALL COSTS!!! What I want is simply this; our contracts to be ended and let us decide if we want to renew our contracts with T-Mobile or not. It appears to me there are people working for you that is making discissions for the customers without premission.
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I dropped my son off my account in November, the employee automaticlly singed me up for another 2 year contract. I can not afford to waite another two years to modify my plan. Nor can I afford to pay $200 to cancel a plan that I did not know I was bound to for two more years. I am interested in the value plan but I do not want to waite 2 years to apply for it but sales rep. are telling me that my phone was upgraded last year july. of 2012…i did not upgrade that phone .. i only upgraded the phones ending 2703 and 2754..then december i upgraded my husbands cell phone ending in 4942..then it was a changed plan…if i knew that phone was upgraded ending 2454 ..i wouldn’t have changed my plan..i should have taken that phone from my friend and give it to my husband..im disputing this phone number..you people messed up my account ..and i been from t mobile for 10 years untill now ..plus i just open other accout for another friend..please do something to this account. account number 386323119.
my account was going to be finish at 10/16/ 2012 my phone was broken i went to t-mobile store and stupid lady asked me do you want torenew your account and i told her no i dont want to renew my account i just need to change my phone because i cant run my business with out phone i am paying the money for nothing that was my second phone in one year what kind of phone can brake down with no scratchess on the phone some times it opens by it self some times it shut’s off by it self midle of the conversation and 2 weeks later it shut of by it self and never opened again.so i had to buy the new phone but i didnt tell to lady extend my account so i need you the guy’s correct this mass my account was untill 10/16/2012 wich is next month this is rediculas if you dont i am not going to be good reputation for you guy’s you guy’s should treat you customer better this is my second email
It’s about time someone started a class action suit against T-Moble ,I have read to many complaints,including my own, About how they treat their customers unfairly. My incident just happen a few days ago. But I have been strung along for years just like all of you