Complaint: We purchased a Samsung Window Air Conditioner on 15th July at 8:28 PM after fixing it found not functioning, same movement at 9:15 PM talked to Mr. Abu Mahmoud and complained about the nonfunctioning of Air Conditioner he asked to report tomorrow the 16th July. We reported him on 16th July at 5:30 PM and talked to the person who is sitting on the counter, the gentleman said “we are not responsible for it, report to the Samsung maintenance department” same time I approached to the Samsung maintenance department and find it to be closed. Next day on 17th July I got registered the complaint on Samsung call center. They visited us 19th July evening and we insisted to get it replaced instead of repair it. The technician suggested to contact the agent AL-MANEA to replace it, as Samsung company policy, if customer insists, company has to replace it within week time of purchase.
Sorry: I feel responsibilities laid on both the companies Samsung and the agent AL-MANEA. They must stand with the product. Agent AL-MANEA must fair enough to support the product and not to spoil the name of the Samsung Company and ultimately the reputation of the product. Why customer become a shuttle between the agent AL-MANEA and the company. Agent AL-MANEA should help the customer and solved the problem since 5days has passed nothing has happened now. In our case, neither the company nor the agent AL-MANEA suffering but we as a customer is most sufferer and the loser.
It is really pity that we paid money lost of most of our time following the matter, suffering from the office and till now no result.
Solution: Both, company and the agent should realize the matter and finalize and replace the Air Conditioner without any further delay.
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