I ordered Centurylink and talked it over with my DirectTV and they explained the cost would be $14.95 modem and 49.95 standard installation plus taxes.
Then Centurylink called me to confirm my installation date and time and I again asked the cost for this and they told me $14.95 s&h for the modem and installation was free to which I replied then why is the installer coming out. I was told to bring the modem.
When the person from Centurylink came out he brought the modem and proceeded to install the line to my house to which I asked is there a charge for this because I have cable to my house and he replied NO CHARGE.
So you can imagine my surprise when I got a bill for $219.00 dollars from them. They charged me $5 for partial mo. internet one-time charge for internet of $19.95 plus $34.95 for 1st mo. internet and $49.95 for standard installation. Then $99.99 for the modem which was never explained to me I have to buy there modem.Then $10.67 in sales tax.
Then when I called I was told those were the charges and I explained that is not what I was told the charges were to be even though I asked several different people. She explained I could go to their finance payment plan to pay it. At which time I told them I wish to disconnect service with them if this is the way they do business and the centurylink person said OK and sent me to disconnect.
There I was greeted by a person who I tried to explain my situation and why I was disconnecting who thought it was terribly funny and proceeded to comply with disconnecting my service. Beleive me when I say this company is very shady in it’s business practices. In all my years with comcast I have never been treated with such disregard and humiliation as I was with Centurylink.
Well I’m going back to Comcast where at least there I know what the cost is and will be on a regular monthly basis.
Are You Upset Or Frustrated At A Business?
- centuey link installing before date and time on letter
- corporate reviews on centurylink
- what is s&h advanced modem century link
- will centurylink pay if they damaged my house during instalation