I would like to tell CenturyLink customers be aware of century links deal for new customers to receive a $150 visa gift card using the website www.centurylink.com/getmygiftcard. I ordered new service and I was told by the representative to sent in a survey and my second bill and I would receive my card.
When I called after I received my second bill to make sure I was sending in everything I need to receive the card, the representative told me I could not receive the gift card because the agent that placed my order was not authorized to give me that deal. They did not honor what was online nor what their representative told me.
How are we as consumers know who is authorized to give there deals or not. Online it said call with the special code and you can receive the deal and when I called the representative confirmed it. Be aware of CenturyLink deals they do not keep their word.
I was told I would recieve the $150 gift card. I sent in the information on 6/22/2011. I had not received it by the begining of September so I rechecked the web site and it stated they received the information 8/17/2011, the fine print in the orginal requested states, “Please allow 10-12 weeks from submission of request for shipment of the CenturyLink Gift Card.”
Ok so I recheck today to see if the information had been updated as I have not received my card and it says,”Expected Delivery Date: 08-27-2011″. It did not say this when I checked in September. I called Centurylink and they gave me and number to call 877-227-0956 . After calling that number they have no record of a gift card being issued to my name and that they will esclate the claim and see what they can find out. NICE !!
Does anyone know if they print the names on the giftcards?