To the management of Qatar airways, I Mr. Richard Assary a client of your Airline was a bit disappointed with the services that i received on the 8th september 2011,I’ve sent a polystyrene box contain 20kg of fish through your airline cargo to Moscow, which was mainly a bit of different type of fish for sample as my client in russia wanted to start importing fish from the Seychelles. The cargo left Seychelles on the 09.09.11 at 06:30 AM for Doha as i understand should be doing only 2 hrs there and then to Moscow.
Upon delivering the cargo i hand over the BL and the veterinan certificate over to the staff handling the cargo, he told me that the certificate is attached to the BL and upon arrival of the cargo the consignee would received it.
Upon arrival the consignee names was Mrs. OLga Kadesnikova she called me and told me that there don’ t want to released the cargo as i did not send the prices of fish along so immediately I scan the recite and send to her,So the she went back to collect the cargo and there said that the cargo does’ t have any document like BL and the certificate of veterinian so therefore there not going to release it,so again she called me and i called Mr. Freddy who s in charge of cargo for Qatar here in Seychelles and he told me get another certificate which i did and by the way i have to pay again like the previous one cause there needed original,and i handed it to Mr. Freddy which he told me that his going to send it straight away to Qatar in Moscow and there would received it the next morning.
The next day Mr. Freddy called me and told me he is sorry but the cargo has gone bad (rotten) .I ‘ve paid the freight USD 121.00 and the price i ve bought the fish and packing plus the certificate of vet and the time i have to wake up at 4:30 am to go to the air port for delivery was just a waste of time and money,Plus my client keeps going up and down at the air port in moscow which she have to leave her work over and over again. she sent me copy of letter with Qatar stamp on it saying there not going to release the cargo as there is no document .
Can you please get back to me and let me know what the Air line is going to do about it. Cause lost of document occurred along the transporting of the cargo which nor me or her is responsible for.
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