I called about ist week of Feb ’2012 about letting them know that i’ve been a good & loyal costumer of T Mobile more than 10 yrs now so this time i really deserved to get e new smart phone.
I made a good deal & ordered 2 HTC radar for my husband & for myself & 1 samsung Galaxy S2 & we received the phone 1 week later but unfortunately my husband dont really like the phone coz he wants an Iphone instead & we never used it in fact you can see on the records & at the same time my sister’s Samsung Galaxy S2 was defective coz it will just turn off from time to time.
So we decided to return it & we returned it on Feb 20, 2012 and since then we go back using our old phones and unfortunately my sister’s line was not anymore working since her old phone was broken since Jan 2012. I tried to call back so many times & talked to different representatives about giving us another new phones but we never agreed the price for the phone that we wanted.
So i make an appeal since they can’t not give the phone that we wanted so it’s not fair to all of us to extend our contract for another 2 years since we didnt get our new phones. The reasons we agreed to extend the contract for another 2 yrs. if they give us a new phones but we returned the 3 phones coz we are unhappy & the phone was defective.
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