My payments are due everymonth on the same date! I have been paying every 30 days. I recieved a text message on 1/12/12 to “make my payment on 1/18/12 if you have a plan change please pay one day early only this month”
I didn’t have any plan changes I’m on the unlimited plan. On 1/18/12 I was shut off at 1210am had to go out at 1am & buy a card to put money on my card.
I contacted boost & was told I had a plan change b/c I had my 6th on time payment in December & it changed my plan to $40 from $45.
It was a PRICE change & not a PLAN change. I talked with a care rep. and he gave me $2 for my service being shut off on it’s due date. And put in a work order to show my ontime payment.
Then two days later BM emailed me stating they are sorry value me as a customer & will get it fixed to show the on time payment. 3 Weeks went buy & I looked at what day I’d be due on (17th now) & guess what….THEY NEVER DID FIX MY ACCT. TO SHOW THE ON TIME PAYMENT!
I called to see why not, I was told that it was denied…mind you i was already apologized to & recieved and email stating it would be corrected. Now BM won’t show me as on time for that month. The supervisor i spoke with agreed with me that the text BM sent is confusing & he has never heard of this “type” of issue. He offered me $10 & I denied it, it’s not about the $ it’s about the principal BM wont’ correct what they said they would correct.
I then asked him why does the text not state plan &/or price change. And he tells me that they are working on that….UMM he just told me “hes never heard of this issue” so why would you be fixing this? Hmmmm one word LIARS
I’ve writtne corporate in Irvine, CA showing the emails, filed a complaint with the BBB in Irvine, sent formal complaints to BM Cust Care. Now they call me 4-6times a day & when I pick up they hang up!!!
Have you had the same issue? BM is doing this to alot of people, it’s clear what they are doing isn’t right! I love my service & my phone/plan I’ve been a customer for 5years. There is NOTHING in their “fine print” about this & BM knows it! Fight them & they will fix it!!!
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