First and foremost I wish to express deepest disappointment over the reliability of BMW cars. I brought a fully imported model 523 I RLA from our local authorized dealer in Malaysia Tian Siang Motor in May 2010 and having this car is the biggest mistake I have ever made.
This car has been giving me problem after problem since the first day the car was released to me. I have been going back to the dealer questioning why my car was jerking when the auto transmission shifted gear but they could not rectify the problem for me until they requested me to get use to the jerking. Finally I gave up but that is not all.
On 2nd of February 2012, I drove my BMW out to have dinner with my close friend who is driving a Mercedes Benz. However is was raining after dinner and both of us decided to go homes. We got into our cars and his car was in front of mine.
When we reached a puddle of water which is not even a feet, my friend’s Mercedes went through smoothly and when I go through the puddle of water, my car stalled. It caused such a havoc for me as I have to wait for 3 hours for my car to be towed back to the work shop which is less than 10KM from where my car was stalled.
Few day later after checking on, the authorized workshop informed me that my car’s repair will cost me about RM38 thousands. This is a ridiculous amount and I was thinking to myself, for just crossing a puddle of water which is not even a feet and I have to paid RM38 thousands.
With the iceberg melting and global warming, it has been raining daily without failed in Malaysia and for every time I go out, I have to pay RM38 thousand. The other alternative is that I cannot go out with my BMW when it is raining and I have stupidly paid RM400 thousands for a car to be kept in the house. WHAT A BIG JOKE.
Furthermore it has developed a phobia in me as I am terrified when I use my BMW as it will cost me a bomb anytime and anywhere.
But again that is not all as after the car was repair and was released to me, one fine day (after 2 weeks) the authorized dealer called me to bring my car to the Ministry of Transportation to conduct an inspection and re –register my engine number again.
That mean to say that the authorized dealer has changes my engine block for crossing a puddle of water that is not even a feet. The worse is I have been driving my car for 2 weeks without being insured (Malaysian Law – car engine number must be registered in the Car registration Card) and if the car engine number is differ no insurance claim will be entertain in the event of an accident.
Furthermore, I have been stupidly driving the car for 2 weeks and if in the event that there is a road block and I might be prosecuted for a stolen car and may be imprisonment.
The car has created a lot of problem for me as I have not only lost my confidence and trust but also I have lost the followings :-
Lost of usage of car for about a month
Lost of reputation (lost of face in front of my business friend)
Phobia in driving the car again (especially when it is raining)
Expose to the risk of unprotected insurance claim (Insurance company will not cover if engine number is different from registration card).
Expose to the risk of being imprisonment because of engine number is different from registration card. I may be accused of driving a stolen car.
Causes me to pay so much for crossing a puddle of water.
Unethical of your appointed workshop in simply changing parts and charge me a huge amount of money to gain their profit.
Failure of your appointed workshop to adhere to the proper documentation procedures for changing of engine block which may put me at risk of imprisonment.
Sir, as a Director of such a reputable company, I personally think that you need to be more selective in your appointment and award of dealership and I think that Tian Siang is not close enough to give an impact to other car i.e.
Mercedes and VW in Malaysia as their after sales service is terrible and un ethical as they need to be more professional in handling such case. I never mean to be rude but I will not hesitate to approach the press to express my dissatisfaction over the reliability of the car.
Can I proudly say that I owned a BMW now??? (which I would very much like to say)
Please revert whether if this incident is justifiable.
Yours sincerely,
Dr Daniel Naik
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