Hi there
I hope you can help me
Pelase find attachd the first complained I wrote to the dealer and BMW SA. Up to this point, no one has helped me
I am running ut of patience with BMW now, if anyone can help me please do because right nw I don’t know what to do
My car has been in an out of the dealer countless times. They seem to notget the problem or car to fix it. All I need is the way forward
I have taken my car to the Sandton BMW Dealer (South Africa) 2 weekes ago. First the petrol in the car was over 3 quarters, almost full
When I went to collect it, it was empty, saying 30km to go. I asked why they didn’t fill the car if they were busy testing it and no one helped and I ended up filling my car again
These people have been lying and taking me for a ride for a year now with the same problem in my car. The car is making endless noise that they cant fix.
Now my tire is flat I cant even drive the car, I saw the tire as I was leaving the dealer and I went back to them, they told me it’s a puncher and tried to fix it, again before I could even get home the light on the dashboard was back and I tried to call them, as I got home, the tire was worse I was forced to park the car, and that meant I couldn’t even test the car if it was fixed because I couldn’t drive it
I called the person that I was dealing with there and he told me to “BUY A NEW TIRE”. That part I didn’t understand as I sent my car to them without a tire punch
please see below my previous complain
Good Morning
I have been having a problem with my car since i bought it brand new.
First incident occurred a week after buying my car at sandton auto. I had a problem with my brake pads. They were very noisy and couldn’t break properly and got to a point where they had to be change within less than a month of buying a brand new car.
After that everything else was wrong in that car. Just after 2 months it started to have this noise in front (could be in the engine) i don’t know. I had to go home (Eastern Cape) so i couldn’t bring the car in. when i came back i took my car to Zambezi auto as i am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan. All those cables were changed and my car was there for about 2 – 3 days.
I went to collect the car and just before i got home the same day the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind that this is my only car, i just cannot afford to be taking it in where’s i can’t even get a loan car or any kind of assistance in terms of transport to and from work.
My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then i went to collect my car again, and the problem was still there, the noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where i had to tuck them in. THIS IS A NEW BMW CAR for God’s sakes
I had to travel to Swaziland so i was away for a month. When i came back i had a tire bust and my car was towed to Menlyn auto. Then i told them as well about the problem. They looked at it as well, tried to fix it but no luck. They said there was a new part that was needed and ordered it. And again i had to be carless for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again they chopped and changed whatever it was but still the first day of me collecting the car the noise was there.
I called them and told them as well but nothing happened.
I decided to bring it to the dealer i bought it from, which is Sandton Auto. I came with my problem and explain to the manager the whole story and the fact that if i bring my car in i will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). Stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong.
They changed something’s as well and also when i went to collect the car, before i could even get to the robot near them, the noise was there. I called them again and told them that whatever they did, didn’t work coz now the noise is getting worse.
They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help.
It stayed there again and they fixed few things but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings (this is what they told me, and they didn’t know why coz when they check the key, there was nothing). They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise i was talking about and he told me that “ohh that is a piece of cake, i can fix that easy”. This i couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now this is the third time in sandton auto. The car was booked in for about 3 days now.
The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists.
So more problems came out,
1. The speakers were damaged; i can’t even listen to proper music without the speaker kicking or vibrating or squeaking.
2. The car is vibrating now (and they did pick this up and said they will look at it)
3. i told them that the car sometimes doesn’t start, it just keeps quiet for a while (and this was looked at, again i had to leave my car there till the morning so that they can try and start it in the morning for testing, no loan car)
4. The brake pads noise is back (and the car was just serviced)
5. The noise is worse than ever
I spoke to one of the employees there; she told me that this is a problem that they are experiencing in all bmw’s. And she told me that BMW SA is aware of this problem. Most of the 320 i have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise.
So after that time i was told that they have to order a new fan for my car and change the entire fan system.
THIS ONE WAS A MASTER PIECE
I WAS ASKED WHERE I BOUGHT THE CAR BY SOMEONE WHO WAS HELPING ME THERE. I TOLD THEM THAT I BOUGHT THE CAR THERE BY THEM AND ACCORDING TO ME THE CAR WAS BRAND NEW. REASON WHY HE ASKED THIS WAS BECAUSE THE CAR DIDNT LOOK LIKE ITS WAS NEW AND THE PDC WAS NOT A BMW PDC.
WOW – THAT’S WHAT I SAID, I JUST DAID WOW.
This was a shock, asking myself lots of questions
1. Could this be an old bmw car?
2. Is it possible that someone sold me a car that was a second hand?
3. Is it possible that this BMW car with these kinds of problems could be a demo or something?
Really looking at it (IS THIS POSSIBLE)
So right now i am still waiting for a call (which i don’t think i will get as its 2 weeks already) for
1. Fan
2. Explanation on the PDC
and right now the pdc is faulty for real, it beeps when you are too close to something.
I really dont know what to do in this situation. i dont feel like i am driving a new car at all. as i travel a lot, im afraid that my car will soon be in 100 000 km where i wont have the previlage of jsut taking the car in. i dont have time to leave my car with the dealer anymore as I have proven that this problem CANNOT be fixed. i am tired of complaining and being stranded in terms of transport and worrying if this BEAUTIFUL 320 BMW MSPORT car cannot just stop in the middle of the road.
CAN SOMEONE, ANYONE OUT THERE HELP ME PLEASE.
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