i have phone vodacom about 60 Time now and they still cant get thsi shit sorted out everyone i know has been having problems with there blackberry and slow speed the other day i got a reply from vodacom on face book telling me what is the problem i should be geting the best speeds due to i go onto the internet at night now if the best speed is 6.0KB/S then vodacom must go fly a kite i have a blackberry 9300 its got 3G where the phone is marked to handle HSDPA up to 3.2MB. i think vodacom has lost the ball and need to explain to me how the hell they ask us money for such crap services….
I was recently exposed to fraud, when MTN allowed an unknown source to use my identity to open an account, this then lead to MTN debiting my bank account with substantial amounts of monies. Okay so here we go… On the 3rd of January 2012 I received a payment and soon after a bank notifyme sms, at which time I noticed that my account was missing a large amount of money and this is when I went to the bank.
The bank then told to go to a MTN branch in Bloemfontein, to question these outrageous amounts of money (seeing as though I had never been a member of MTN, I have been with Vodacom my whole life). When I arrived at the branch they couldnt access anything on me as I didnt have a MTN cellphone number, at which time she told me to go to the customer MTN enquiries outlet. At this outlet it came to my attention that someone had opened an account with my name, my identity number and my bank account details, but with their own home address and their occupation.
Now, according to law, isnt MTN supposed to RICA every customer and ask for a copy of their identity as well as 3 months salary slips/bank statements (with all of this information, surely my identity couldnt be stolen?).
My bank also told me that they cannot reverse amounts (which costs me R30.00 for each transaction reversed) that are further than 45 days ago. So I still need to be reimbursed for October 2011 R429.00 (when the account was opened), November 2011 R550.00 and December 2011, plus this whole process has cost me about R200.00 in bank service costs and a lot of grief. I am really sorry for venting, but Im sure you understand my frustration as I am in no way even linked to MTN. The problem lies with the background checks that took place and surely the RICA system wasn’t implemented by the staff member who participated in the fraud.
I have had to drive back and forth to try and resolve this unnecessary situation (MTN stores, bank, copies of my details, police station etc.) and now I would firstly like to be reimbursed in full, including all bank charges and I demand to know how I was involved in this whole ordeal (I want to see the copy of my ID and the RICA documents that were completed).
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