To whom it may concern, i purchased a blackbeery curve from the carphone warehouse using www.carphonewarehouse.com/trackmyrepair in august, on the 5th of december i took it back to the carphone warehouse due to camera not working, on the 20th of december i went back there to collect my device and was told my device could not be fixed and blackberry have sent me a new one. I took my device home to find out that the device i had been given was barred and i could not use it as the imei number that was on the system had been reported lost or stolen.
The carphone warehouse at www.carphonewarehouse.com/trackmyrepair have told me that another refurbished phone should be at the store by the 22nd december. I am not happy that blackberry have sent me a refurbished phone due to being told on the carphone warehouse website “track my repair” that my device had been fixed it was misleading as when i got to the store to collect my device i was told blackberry had sent me a new one but i wasnt given any choose if i would like my device back even tho the camera did not work.
I was very upset to find blackberry had sent me a lost or stolen phone that i could not use. I hope to hear from you soon.
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I have a Blackberry pearl and the charging port has become faulty. The actual port has come away from the circuit board and is loose inside the phone. h sent back to 3 whilst it was still within the 12 month warranty. I was contacted saying the phone could not be repaired because it had either been dropped or I had abused the phone. The phone is In perfect order besides the port problem. I have been told I have to pay for a replacement or take a new contract out. Has anyone else had a problem with the charging port on their Blackberrys. I have found numerous references regarding this fault.