I have taken out a contract with MTN for a Blackberry Curve 9360. This contract was taken out on the 24th December 2011 and within 3 days had to return the phone 3 times. The phone kept restarting itself and didn’t stop. We were advised that it could be a bad batch and were given a 4th 9360 from another batch. Well guess what it is now the 16 January 2012 and the 4th phone is now doing the same thing. It just reboots itself and keeps restarting. This is so irritating as now we have to go back to MTN and see what they can do. We were also advised that at the branch where we got the Curve 9360 in that period they had received 11 exchanges which surely shoudl ring alarms. If the phone is faulty take it off the market. It is time and energy wasted going back and forth to service providers.
I got my daughter a blackberry curve on contract , for the first week it worked fine , then after that it kept displaying sos initialisation failed. For 3 weeks she couldnt use the phone , except to play music , the phone she dropped and after i took it to carphone warehouse to ask about why the sos was displayed , they sent it off and then informed me the phone was damaged due to ebign dropped? How the hell can that be when it was not working before hand , I was told it would cost me £170 to fix , which was out of order as i only had it a week and it worked only for a short while , then .
I collects the phone after stating i will not be paying the huge bill , and no repair was done , i brigns it hoem only to find that it worked again . then it kept displaying sim card error , and again all was sorted . I think it is disgusting that people are treated this way and are expected to pay for a contract when the flippign thing doesnt work , i wish now i neevr opted for a blackberry. It’s an outrage
I am not sure if submitting a complaint helps or not cause does Blackberry manufacturers actually red the complaints and respond?
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i recently won a blackberry 9360 nd in less than 3 weeks having the phone it had a rebooting problem nd had simply been rebooting for the past week.not to even mention the poor battery life it has or had. i have since tried to get it fixed . since the phone isnt on my service provide system they contacted a blackberry agent and the agent took my details and promised to be in touch with me in regards to where i should take the phone and they have not contacted me eversince. i am not impressed