My corporate package was up for renewal in November. I contacted the call centre for guidance on the proper process to be followed due to previous bad experiences. I visited the Kenilworth Centre branch who managed to assist me without a problem. Went through the normal paperwork and was told about the 7 day guarantee period. I chose the Blackberry 9300 and used the phone until the battery died. I charged the battery/phone, however, when I tried to switch it back on, it kept rebooting. With the nature of my job, I cannot afford to be without my cell.
I was forced to swop sims. I also did this to to test my sim for damage (which may also be a possibility). I took the phone back to the store within the alotted time but was told that I was not to swop sims – ignorance is no excuse, however, I was not informed of this by the assistant who helped me with the upgrade. Today I received an sms advising that my handset was booked in for a job as a obf. What saddens me is that I was not properly informed, it has taken 4 days for my phone to be booked and in all the time I was in store the gentleman assisting kept going to the back to liaise with the manager – why could the manager not come to the front of the store to address me and deal with me personally?
It is truly shocking that service means so little to such a big orgisation as Vodacom. What are the chances of me having the handset replaced? It was given back in the same condition I received it because I could not make use of the phone. Why am I being inconvenienced? Are the managers in the stores faceless – why are they not able to speak to their consumer instead of using staff as their face and voice? This is NOT my first bad experience and I purposefully contacted the call centre prior to visiting the store to avoid delays. May I suggest that I be issued a new handset instead of being waiting for another week for my next sms on the progress.
I am beyond frustration!!!!
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