I was given a sirus radio for my birthday 2 years ago. Since that time I have returned the radio twice because it has quit working. Guess I should have just asked for a refund but I did enjoy having the portable radio to take on walks. The last time I returned one of the radio was January 11, 2011. It cost over $200.00 and now it has quit again. I took it back to the Bryant, Arkansas Best buy store and asked if I could just exchange it again. The Best buy Store Manager and the employee were very rude and told me I should have taken out insurance on the radio.
I did not remember even being offered insurance they said oh yes we always offer insurance. Now we have spent $200 on a radio which now does not work, Best Buy will not exchange it or anything and Now I know why Best buy may be going out of business that is no way to treat a customer. I will NEVER NEVER buy anything from Best Buy and I feel I should at least be given partial store credit or a new radio or something. POOR POOR Customer Service. I want a respond!!
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