I was told I was elgible for a free upgrade. I ordered the HTC My Touch Slide. I couldn’t take pictures, went into the store and was told that the SD was damaged and I needed another phone. The store took the phone and reordered another one on January 19th. Today is February 14th and still no phone. I was told the store didn’t input the order in correctly, so on Feb. 3rd another order was done over the phone and they would expedite – at no charge the phone to me which I should receive by feb. 7th at the latest.
I called every day since the 7th and I’m being told that it in the warehouse waiting to be shipped. I spoke with a supervisor on Feb. 13th, who would call me back with a status, she didn’t. I called today and she said back office has to research for another 24 hours. I then asked for someone higher. I was transferred to Corporate. They said that they were backed up for 3 hours and could not take my complaint! I then asked for someone higher.
He said he would transfer me to Consumer Relations. I wasn’t transferred correctly and the call dropped. I called back and have been on hold for Consumer relations for 45 minutes. This is the WORST customer service I’ve ever received. I have received a bill from my carrier for services that I don’t have. I can’t get the internet on my current phone because the upgrade is attached to the MY Touch. My phone bill is $40 higher and it’s been almost a month and I don’t have my phone.
No one can seem to get this resolved. I have always purchased all electronics, computers, software and music from Best Buy. I won’t purchase anything else from you just lost a long time loyal customer.
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