I was told I was elgible for a free upgrade. I ordered the HTC My Touch Slide. I couldn’t take pictures, went into the store and was told that the SD was damaged and I needed another phone. The store took the phone and reordered another one on January 19th. Today is February 14th and still no phone. I was told the store didn’t input the order in correctly, so on Feb. 3rd another order was done over the phone and they would expedite – at no charge the phone to me which I should receive by feb. 7th at the latest.
I called every day since the 7th and I’m being told that it in the warehouse waiting to be shipped. I spoke with a supervisor on Feb. 13th, who would call me back with a status, she didn’t. I called today and she said back office has to research for another 24 hours. I then asked for someone higher. I was transferred to Corporate. They said that they were backed up for 3 hours and could not take my complaint! I then asked for someone higher.
He said he would transfer me to Consumer Relations. I wasn’t transferred correctly and the call dropped. I called back and have been on hold for Consumer relations for 45 minutes. This is the WORST customer service I’ve ever received. I have received a bill from my carrier for services that I don’t have. I can’t get the internet on my current phone because the upgrade is attached to the MY Touch. My phone bill is $40 higher and it’s been almost a month and I don’t have my phone.
No one can seem to get this resolved. I have always purchased all electronics, computers, software and music from Best Buy. I won’t purchase anything else from you just lost a long time loyal customer.
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There seems to be a pattern. I purchased an additional phone line, for $10 a month–so I was told, and I have a contract from BB showing a total monthly charge of $10 for the additional Sprint line (we already had 2). I got my bill, and it was for an additional $30 a month–then started the fiasco of trying to get the line cancelled and my money back. After 4 trips to Best Buy, one to return the phone, and numerous calls to Sprint, which IS trying to help, we have now been told that BB needs a copy of the return receipt for the phone (I guess they lost theirs?) AND they don’t know where they put the phone (this is MY problem?). This is AFTER we were told everything was a done-deal and a subsequent trip BACK to BB to speak with a manager because Sprint said they had NOT cancelled the line as we were told they had when they took back the phone; the manager told us he would handle it himself, but now, here we go again — $60.00 in charges so far, an active line at $30 a month, and a lost (by them) phone. How do these people stay in business?