We purchased an HP computer plus additions to the tune of just under $1000. My husband returned later in the day (1 trip, 1 computer) with our old computer for data transfer purposes explaining to the “geek” that he had music notation files that had to be transferred – years of composition work it was vital not to lose. On Sunday he picked the computers up (1 trip, 2 computers) only to discover that his files weren’t there.
Back to the store he went (1 trip, 2 computers) explaining the problem to the “geek” – computers to be ready Monday. No word on Monday. On Tuesday he went back again (1 trip, 2 computers) only to find that, once again, no files. At that time I called – I was very angry – my husband hadn’t slept in 3 nights thinking his work was lost. Getting no results from the sales person I asked to speak to a manager.
I was livid by this point and asked that someone come to our home and take care of the matter rather than have my soon to be 75 yr. old husband to haul the cpu’s once again. I was told, in no uncertain terms that since we hadn’t paid for at home service they refused to do that. His manner was rude (again, I was very angry) and he offered no consideration.
So – once again, my husband took the cpu’s back (1 trip, 2 computers). On Wednesday we were told the computer was ready. (1 trip – 2 computers). Got it home only to find out we couldn’t get icons – just the Window’s blue screen with bubbles. Called again and was told to bring it back again (1 trip there and 1 trip back with 1 computer – a simple fix that after time on the phone should have triggered an oh, yeah, only 1 plug needs to connect the monitor.
Will I ever purchase another item from Best Buy? What do you think? Will I tell others and post this on my facebook page? What do you think?
Purchases made at Best Buy – Kensington Ave.
Are You Upset Or Frustrated At A Business?
- g squad best buy