I purchased a H-P computer from Best Buy offering in-store 18 months no interest payments. I set up my on-line banking payments for 18 months and received a bill every month. Now after 18 months of payments I get a new bill for $249 deferred interest charge. I call HSBC and after figuring out how to reach their customer service, a prompt which they don’t tell you about, spoke to a supervisor who informed me that the last 3 bill had an alert that I had to pay the last bill 10 days earlier or incur the deferred interest charge.
RIP-OFF. BEWARE. I have alredy contacted the A-G of Florida and made a complaint of deceptive practices and today I am going into the Best Buy store in Daytona Beach, FL to see the store manager. I have purchased interest free from Sam’s Club and for dental work and never had that impossible to notice alert and a change of payment date. This is criminal and should be stopped.
WATCH OUT FOR BEST BUY and HSBC….
I am holding subject card .. in Sept i received statement of late fee charges of Rs 400.00 my a/c was all cleared & new purchase statement should have been raised of new bill cycle .. after several mails the assured me pay the outstanding with the late fees which they would refund me back for the next purchase statement i did the payment .. Now on Dec 3rd i did shopping around for Rs 7000.00 i received statement on the 4 of out standing of Rs 2.957.00 after several reminder to HSBC they are doing this mistake again & again .. but to my vain till date they have not rechecked by a/s statement …
They should raise my outstanding bill around Jan by refunding my 400.00 Rs paid to them need your help so that this news can be flash on media. I bought a Belkin router from Best Buy and brought it home, entered the disc and could not get it to work between the windows 7 and Windows XP so I called customer service. First of all I got someone that had not only poor, were talking horrendus English, after forty five minutes of guessing how to get my router working on a lap top, he referred me to Microsoft. WHAT?
So we got off the phone and I called Belkin and got another customer service person that walked me right through the set up in five minutes. This is bad, put english speaking people on the phone with those that only know english, hire people that know how to troubleshoot, role play with them. I will think twice before buying another Belkin product at Best Buy again.
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I have just noticed the same problem with a no-interest purchase I made 13 months ago. I made automatic payments on the dot without fail via online bill pay from my personal checking account. Lo and behold, every 3 months or so there is a “late charge” and after the final month they actually sent me an email. They should congratulate themselves on this neat little scam. The key in identifying that scamming auto-payers is intentional is to notice that they take an extra long time to send you the first bill, so you have like 5 days to pay it before the cycle of late charges begins – silently and with zero warning.
In the end I paid 20% interest on a zero interest loan. I will not use HSBC again – even at Best Buy. Not worth it in the very least.