I have never had a worst experience in my life with regards to telephonic customer service. Try and call 011 9115563, speak to Tandi and ask to be transfered to someone that can assist with your query……..it took me 1 hour, +/- 15 calls and a lot of frustration before I demanded to be transfered to a Manager. This happened although he did not solve my problem either. I paid my account on the 27th of September and my MTN dial-up has not been been activated again. “Sir we have not received proof of payment”. This proof has been forwarded by FNB!!!!! Thank God I already moved my cellphone to Vodacom and I can cancel my dial up subscription en of December.
Apart from the bad customer care, MTN signal in my area, Villieria, Pta. sucks. VODACOM CAPE GATE. I’m so disappointed with the level of customer service in your Vodacom outlet. Nobody ever advise me about the special that was running on 20GB for R499. There are times that you don’t pick up a booklet to see what specials you are running.I spend about R319x2 for 3GB in this December month. If your staff saw me purchase a 1.5 GB bundle. They could’ve at least tell me about the prepaid special.Only when i purchase the bundle i notice the booklet lying open on the counter on the special page.
Your so called trained staff member only start commenting on it when i ask him why he did’nt tell me about it and than he reply when i come and purchase in on the 1st January you will get 20GB till the end of February. That is not the way to promote the company if your staff is not specially trained for customer service. I was never so disappointed by Vodacom. It’s time to look at other alternatives. Glad to move away from MTN……..never again!!!
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