I purchased Blackberry 9300 in Aug 2011 with an assumption that I would receive excellent service and it can work as as replacement for my laptop which was already having issues. However , it was a shock for me when i start facing problems with my phone.The battery got discharged very often whether the phone was used or not.Also , it got hanged very often.
Therefore, I decided to visit the center and went to Borivali (in Mumbai-India) where there was a big queue with many people facing similar issue.It took almost an hour to get my chance where I was told that there is a problem in their software and needs to be repaired and in case if I need back up of my data, I requested that I had CD and if I could do it at their center they flatly refused and were grumbling about work(while this sometimes understandable, it is highly unprofessional to do so in front of customers continuously).Then I checked with few of my friends with sound technical knowledge they all stated it is inadvisable if there is issues with computer/laptop.
There, today on 11th Jan 2012 my father visited and told the issue and requested they stated it will not be done by then and to pay and get it done from outside.(is it fair on customer with respect to time and money)
Also, on calling customer service helpline (which almost half hour to reach) where the executives are crude and rude ,adviced me to use cyber cafe to download (which is ideally not safe) where as I was told that there won’t be issues on which I asked them to give in writing on mail(it is safe and advisable to download in cyber cafe) or transfer the call to their manger , they put on transfer and the call was cut immediately by them even before it was transferred.
Therefore, I had to go through the pain of calling again who could get the details after really long(by then I had lost my patience)and the same conversation was repeated when i asked the executive for his name and code he told the name (which i don’t believe is true) and flatly refused to give his code that would enabled me to escalate the executive and he was ready to transfer to his manager and cut the call even when I wanted answers.
We say “Customer is a King” , is it applicable only till he purchases and then does he turn to Begger where he has to beg for something so basic .What about after sales service?
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