i spoke to a service represenative about cancelling a line. the agent recommended that i have someone else take the line over…so i decided to take their advice to find someone for the line….after no takers for the phone, i called back to tell them no luck with transferring the line….so the agent recommeneded i down grade the service so i would not be paying as much…so i did….i figured paying less money in the mean time would be great….
little did i know all three of the lines that i had were put into new two year contracts without me knowing this…..nor did the agent say that all three of my lines would be thrown into new 2 year contracts….i assumed t-mobile was saving me money here by down grading the service on one of the phone lines that i had not used in almost 4 months……so i paid tmobile as expected afterwards and still told them that i didnt find a person to take over the line…
so the next time i called, i inquired about the initial expiring contract….this is when they told me that my contracts have been extended….i was outraged…they gave me the excuse that because i had to down grade one of my lines service, i ultimately upgraded all my lines for 2 more years….i personally did not agree to a new 2 year contract….tmobile agents are trained to keep you as a customer….which is good for business, also in that manner in any company….
me knowing the fact that i did not agree to new contracts wasnt good at all for the customer service provided by tmobile….i really would like to cancell the line that i am paying for…i would like to be out of my unauthorized new contracts
Are You Upset Or Frustrated At A Business?
- t-mobile is a bad business
- why was team mobile given a bad business review