i spoke to a service represenative about cancelling a line. the agent recommended that i have someone else take the line over…so i decided to take their advice to find someone for the line….after no takers for the phone, i called back to tell them no luck with transferring the line….so the agent recommeneded i down grade the service so i would not be paying as much…so i did….i figured paying less money in the mean time would be great….
little did i know all three of the lines that i had were put into new two year contracts without me knowing this…..nor did the agent say that all three of my lines would be thrown into new 2 year contracts….i assumed t-mobile was saving me money here by down grading the service on one of the phone lines that i had not used in almost 4 months……so i paid tmobile as expected afterwards and still told them that i didnt find a person to take over the line…
so the next time i called, i inquired about the initial expiring contract….this is when they told me that my contracts have been extended….i was outraged…they gave me the excuse that because i had to down grade one of my lines service, i ultimately upgraded all my lines for 2 more years….i personally did not agree to a new 2 year contract….tmobile agents are trained to keep you as a customer….which is good for business, also in that manner in any company….
me knowing the fact that i did not agree to new contracts wasnt good at all for the customer service provided by tmobile….i really would like to cancell the line that i am paying for…i would like to be out of my unauthorized new contracts
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I have been w/ T-Mobile for almost 5 years and I HAVE HAD NOTHING BUT issues from DAY ONE. I am soooo frustrated w/ them and how they get u to stay w/ them is they have u get into a new phone w/ the other is not working and then u have to sign another contract. Well, I HAVE HAD enough and I am stuck. I am on phone #15 or #16, I have lost count due to EVERY ISSUE possible. The #7 on the key pad not working to the next replacement phone the #9 doesn’t work… to the dropped calls and not receiving calls, etc. I COULD go on and on and every rep. I speak w/ tells me something different. It’s the towers, it’s where u moved and how the rep. stated “it’s not on us that u moved to a different area” and so on….
I use my cell phone for business, I have lost clients and I have spent HOURS of MY time to go to a place w/ a “land line” so we can find the issue w/ the device and stopping into the T-Mobile Store and the out come is this… I STILL PAY my monthly bill every month of over $100 for a service and device that DOES NOT WORK as it should…. so where does this leave me… w/ a phone that does not work properly and service that drops my calls all the time and doesn’t always receive calls…. Yeap and I can’t get out of the contract w/o paying $200.
When calling numerous times and talking to the reps. I have had people come to my area to see how the service towers are, I have had my SIM card changed a couple times, I have had to “power on and off” my device, I mean I can only do this so many times that when I call I tell them I HAVE DONE all THAT ALREADY… and it’s a broken record. So I was given the “Loyalty” department and they were a bit more understanding, as they see the LONG history of calls to them and phone replacements, however I was told one thing last week and another today. SO, I think they just tell u what u wanna here and pass u off til the next time u have to call in and then they don’t have to deal w/ u anymore.
I have completely HAD IT and I DO NOT KNOW WHAT TO DO??? I can’t get anywhere w/ this company and their service is HORRIBLE.