A representative came to my house to sell me ATT Uverse. I reluctantly took the service and have had nothing but problems since. First my bill was more than I expected. Then a piece of equipent went bad. I was told that I would have to send it back within certain time. I had to drive 35 minutes to turn in equipment to the closest UPS store.
When I got there, they would not take it because they had no pick up order. Really? Then I had my service cut off because my bill was sent through email along with a million other ATT emails daily which I automatically deleted not realizing a bill was included. When I called to get this mess straightened out I was charge a huge reconnection fee. They would only take the charges off if I agreed to let them automatically draft my bank account. I had enough. I canceled service and was charge an early cancelation fee.
I refused to take equipment back since it was a 35 minute drive and was sent a prepaid UPS box to mail it back. I sent it back the next day after I received it. That was in January and I am being billed for this equipment, even though I have a receipt from UPS with tracking number and signature of person receiving it.
I have made numerous phone calls and ATT just can’t find the equipment. Now I have been turned into collections. AT&T is the worse company I have ever dealt with. THEY SUCK!
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- A T AND T U VERSE BILLING PROBLEMS