AT&T U-Verse Complaint: new service and billing problems

A representative came to my house to sell me ATT Uverse. I reluctantly took the service and have had nothing but problems since. First my bill was more than I expected. Then a piece of equipent went bad. I was told that I would have to send it back within certain time. I had to drive 35 minutes to turn in equipment to the closest UPS store.

When I got there, they would not take it because they had no pick up order. Really? Then I had my service cut off because my bill was sent through email along with a million other ATT emails daily which I automatically deleted not realizing a bill was included. When I called to get this mess straightened out I was charge a huge reconnection fee. They would only take the charges off if I agreed to let them automatically draft my bank account. I had enough. I canceled service and was charge an early cancelation fee.

I refused to take equipment back since it was a 35 minute drive and was sent a prepaid UPS box to mail it back. I sent it back the next day after I received it. That was in January and I am being billed for this equipment, even though I have a receipt from UPS with tracking number and signature of person receiving it.

I have made numerous phone calls and ATT just can’t find the equipment. Now I have been turned into collections. AT&T is the worse company I have ever dealt with. THEY SUCK!


Need to File a Complaint?

Click Here Now

Tags: at&t Unverse cable/corporate problems, att uverse order cancellation address wrong, uverse reconnection fee
One Customer Complaint about “AT&T U-Verse Complaint: new service and billing problems
  1. Chrissy Jamie says:

    This has happened to me 2 months in a row. Nov and Dec bill. We called number on bill for billing questions one time it took us 45 minutes to get a live person on the line. Kept getting someone in residential. Same thing next month but it took 60 minutes to get a live person For a phone company there should be some way to make it more easy to get a live person on the line other than a customer sit on the phone waiting over an hour and half. Next time this happens to me we will be switching to Verizon for all of our phone needs.

Complaint Form
Image of Upset Person

Click the photo now to get started