I depend on my phone for my work. My office is in my phone. I’m paying insurance with AT&T and got a replacement iphone 4S, damaged. so I had to re-send it again, which means 5-7 days without phone for the second time. I didn’t know that after paying for insurance what you get is a refurbish phone and not a new one. The insurance co. even told me that if I get the replacement and is damaged again, I will have to keep re-sending it as much as needed. So what is the use of paying for insurance if you don not have guaranteed of geting a reliable phone?
I think AT&T should inform the client that the insurance they offer is not a reliable one because the company dosen’t sends new iphones as replacements. I’ m very dissapointed with AT&T because I have been a responsible client for so many years, and I chose AT&T because I travel a lot as a missionary and the coverage is one of the best. I bought an iphone, because I need a reliable phone, as I need a reliable company as is supposed to be AT&T. Please make sure I get a new iphone, that I can rely on, as soon as possible. I’m willing to get the iphone 5 but I have to wait until May 2013 because of my contract. PLEASE, help me with this matter. Thank you, Lyssette Ruiz. ( The main account is under Yarley Nino)
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