My iPhone 3Gs stopped working after 11 months of use. I called the apple tech support where they charge $30 to help make sure its not a simple problem. I hesitantly obliged knowing it wasnt a simple issue and figuring I wouldnt be charged when they found this to be true. Tech support has you hold down a couple buttons at the same time (which I already tried 20+ times myself.) So, they couldnt remedy the issue and I was told I would have to apply for a refund of the $30 since it was a problem w/ their product.
I told her I didnt want to apply for a refund, I just wanted her to cancel the transaction then and there. She said he would, yet the charge is still on my statement. I wish this is where my complaint ends but it’s far from over. The technician told me there were a few ways to replace the phone, most cost more money and time without a phone. I chose to go into a apple store so they could replace it for me free of charge. Of course they set an appt for you not knowing if the store even has the product on hand.
I asked if she could find out ahead of time to save me time and gas. She told me sshe could not dial out from her office and that I would have to call on my own. After spending $30 for absolutely zero help, this really pissed me off. So I took a deep breath and hung up w/ her and called the store. After a 15 minute wait on hold a representitve answered only to tell me they cant look up what products they have in stock and I’d just have to come in and hope it worked out. If they didnt they could send me to another store or order one for me.
This is the MOST rediculous thing I have ever heard! I dont have a working vehicle at the moment and this is a HUGE inconvenience to me! Not one bit of descent customer service in the whole company. I am appauled at the success of this horrible company. Shame on them!
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