I bought an Apple Mac as a birthday and Graduation present for my son in March 2011in NZ.He is a Graphic Designer and needs it for work.2weeks ago his power cable light did not come on and he noticed a tear in the cable. As he pulled it out it tore further and he took in to the Yoobee store in Newmarket where he was told that he could forget about it being replaced under warranty as he had cut it. The assistant then went on to offer to sell him a new cable I complained to the person in charge and the service manager who could only offer sending it away to be assessed for which a fee applied if “no fault found” and a waiver if job is a warrenty repair.
This clearly to me is a cop out and when speaking to numerous owners of Macs, found out that this is a common problem due to the way the cable is manufactured and fits into the computer but getting a replacement under warranty is like getting water from a stone.I would like the APPLE PEOPLE to look into this.My Son has had to turn down numerous work opportunities due to this ongoing saga and i feel that the warranty is not worth the paper it is written on.Just spoke to a friend with the same problem in the states who went to the apple shop and got a replacement as they immediately recognized the problem and stated that they get them all the time .
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